Truvyo handles your Tier 0 and most of Tier 1 — from a verified, SKU-specific knowledge base. Every reply traces to a real source. Never invented, never confidently wrong.
From $199/mo + $45/seat · pay only for what the agent answers · escalations to humans are freeTruvyo isn't a chatbot with guardrails. It's a governance system that happens to chat.
Replies always carry [KB-N] refs mapped to real, audited articles. If a claim can't be grounded, the agent says so. There's no "confident guess" mode.
Every article passes a cross-check audit against the manufacturer's own documentation. Unverified claims get benched. Your customers never see them.
Content goes in. It doesn't come out. No bulk export endpoint exists. Your IP is sovereign to your tenant — verified by code, not by promise.
Industry-standard contact-center term: disposition. Every activated chat has a disposition. We charge for the ones we actually handled.
When a customer opens your widget and types a question, that's one activated chat. The conversation ends with one of three outcomes:
Want a 100% human-handoff mode for sensitive flows? Set escalate_mode = "always". The agent still summarizes, but every conversation routes to your team. Free.
Same engine, two audiences. Each agent only reads articles its audience is allowed to see.
For your end users. Plain-language symptom triage. Walks customers through 80% of the common fixes with citations they can verify themselves. Powered by Claude Haiku 4.5 — fast, faithful, edge-local.
For your installers and field techs. Multi-symptom diagnostics, install sequencing, torque specs, escalation paths. The agent a field tech would consult instead of phoning the senior engineer. Powered by Claude Sonnet 4.6.
Truvyo is a troubleshooting companion — it handles the repeatable, evidence-backed 80% so your people can spend their judgement where it actually matters. It assists; it doesn't decide, and it never issues strict directives. For anything sensitive or high-stakes, we recommend running Truvyo alongside a live human-support layer.
Every conversation can escalate to a human — free. Set escalate_mode = "always" and sensitive flows route to your team every time. The AI never has the last word unless you choose to let it.
No CRM migration. No new helpdesk. Truvyo sits behind your existing surfaces or on your own site as a two-tag widget.
Or skip the integration entirely — drop the two-tag widget on any HTML page and Truvyo is live in 15 minutes.
Same Evidence Standard either way — every article is audited and cited to a real source.
For software, IT, telecom, accounts and connected devices — anything with real public documentation — Truvyo finds the official sources, grades them, and builds the KB for you. Hand it a product list and it fills in, SKU by SKU.
For specialized equipment — HVAC, solar, medical, industrial — the authoritative docs are service manuals and spec PDFs, often behind dealer portals. Drop them in and Truvyo ingests them page-by-page and cites the exact page. (This is how our Starlink library was built.)
Three steps, all self-serve. No demos, no sales calls, no procurement cycle.
Email + company name. Get a trial API key in 30 seconds. No credit card.
Two HTML tags, anywhere on your site. The widget loads, customers chat, citations come back.
7 days free. After that, from $199/mo + $45/seat plus disposition usage. Pause or cancel anytime.