Industries · Home medical devices

Home medical devices, from CPAP to insulin pump to mobility chair.

Home medical distribution leans on tier-1 phone support for setup, accessory orders, and warranty triage — and the questions repeat by device. Truvyo grounds every answer in the manufacturer IFU (Instructions for Use), which is what regulated home-medical support has to do anyway. HIPAA-compliant deployment available.

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The tier-1 questions Truvyo answers

Built around the questions your support team hears every day for patients, caregivers, and DME (durable medical equipment) operations teams.

Common ticket	What we ground it in
CPAP / BiPAP setup, pressure, mask leak	ResMed AirSense, Philips DreamStation, Fisher & Paykel
Insulin pump alarms + occlusions	Medtronic, Tandem t:slim, Insulet Omnipod, Ypsomed
CGM sensor failures + restart requests	Dexcom G7, Abbott Libre 3, Medtronic Guardian
Mobility scooter + wheelchair — won't power	Pride Mobility, Drive Medical, Permobil, Whill
Oxygen concentrator — alarms, flow loss	Inogen, Philips Respironics, ResMed
Replacement parts + insurance eligibility	claims documentation, prior auth, HCPCS codes

Brands and equipment in scope

A representative slice of the shared library we maintain for the home medical devices vertical. Each tenant adds their proprietary catalog on top.

ResMed, Philips Respironics, Fisher & Paykel, Medtronic, Tandem, Insulet, Dexcom, Abbott Libre, Pride Mobility, Drive Medical, Inogen, Invacare.

Don't see a brand? The auto-update pipeline ingests new vendor docs quarterly. Customers can drop in their own SOPs at any time via the tenant overlay.

Example evidence-graded articles

Every answer cites its source. Articles graded Official come from manufacturer documentation; Field-corroborated means at least two independent expert sources agree; Unverified never reaches a customer.

Article	Source mix
ResMed AirSense 11 — 'no flow' alarm	ResMed Clinician Guide + DME field bulletin
Dexcom G7 sensor — restart procedure after Bluetooth disconnect	Dexcom official IFU + patient-confirmed workflow
Medtronic 770G pump — A23 occlusion alarm	Medtronic Technical Manual + nurse-confirmed troubleshooting

What you get out of the box

Curated shared library

The home medical devices library ships pre-loaded. Your tenant inherits every article on day one — no manual upload needed.

Tenant overlay for your IP

Drop in your own SOPs, brand voice, and policies via /v1/admin/import-kb. Stays private to your tenant — write-only, never extractable.

Two-tag embed

One script tag on your support site. Theming via CSS variables. Handoff hooks for your live-agent flow.

Add-on: Billing Connect Q4 2026 · Upcoming

Connect your billing system — Stripe, QuickBooks, NetSuite, or your in-house DB — so the agent can answer customer-specific billing questions in their own words:

"When does my next invoice run?" → grounded in the customer's actual subscription record
"Update the card on file." → routes the customer to a hosted Stripe portal, with the answer scoped to their account
"Cancel my plan effective end of month." → triggers the cancellation flow with audit-logged consent

Data flows IN — the agent reads the customer record by tenant-scoped identifier. Data never flows OUT — no extract endpoint exists, no bulk dump, no exfiltration path. Write-only sovereignty extended to live customer records.

Available as an add-on (additional monthly fee) starting Q4 2026. Email us to get on the early-access list.

Ready to ground every home medical devices answer?

7 days free. No card required upfront for the trial period to start. Cancel from the dashboard anytime.

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