Product — Truvyo

The Evidence Standard

The single rule that everything else falls out of. An answer may never make a substantive claim it cannot trace to an evidence-graded article that passed the audit.

Evidence level	Means	When it shows up
`Official`	Authoritative manufacturer / technical documentation.	Starlink install guides, Peplink user manuals, vendor specsheets.
`Field-corroborated`	Multiple independent real users reported the same fix; audit confirmed no conflict with official guidance.	"The Mini sometimes needs a second reboot after a firmware push." True, widely reported, not in any PDF.
`Corrected to official`	A community claim that contradicted the official docs. Rewritten to match.	Bad community fix → audit gate caught it → served the right answer instead.
`Unverified - needs review`	Benched. Mirrored to your human review queue. Never reaches a customer.	Single-user anecdotes, edge cases with no corroboration.

How an answer comes together

Every question takes this path. Average end-to-end time: 1.4 seconds.

Request hits the edge. Cloudflare Worker resolves your tenant via the API key (KV-cached SHA-256, sub-millisecond).
Routes to a Durable Object. One DO per conversation — serializes concurrent messages, holds working history hot in memory.
Hybrid retrieval. Semantic arm (Vectorize) + keyword arm (D1 FTS5) run in parallel. Reciprocal Rank Fusion picks the top 5 articles. Filters enforce tenant scope, audience scope, and Published-only.
Agent generates. Claude Haiku (Customer) or Sonnet (Companion). Evidence Standard restated in every system prompt. Mandatory inline [KB-N] citations.
Persist + return. Both turns to D1 for the flywheel. Answer + citations + escalation flag back to the customer.

What's inside the knowledge base

Truvyo's KB is layered. The Shared Knowledge Library is curated by us — manufacturer docs, audited community fixes, current as of the most recent quarterly refresh. It compounds across every customer.

Your tenant overlay is yours alone. Internal SOPs, return policies, private-label SKU mappings, brand voice overrides. Only your instance sees it. Never extractable.

A per-tenant preference controls which layer wins when both contain content on the same topic: your POV first, canonical answer first, or blend.

Shared Library

Starlink Mini — Install guide, p.7

Official · curated by Truvyo

Tenant overlay

Your tenant — RMA policy for replacement units

Field-corroborated · tenant-only

The flywheel

Every closed conversation grades the knowledge base. Every thumbs-down flags an article for review. The KB gets better while you sleep.

Per-message feedback — thumbs up/down on each agent reply, optional comment.
Resolution counter — only "resolved" outcomes count toward billable resolutions. Escalations are free.
Empty-retrieval logging — every question that returned nothing is logged with the SKU + product family.
Nightly aggregation — per-article scores get updated. Articles with consistent thumbs-down get auto-benched.
Gap-driven pipeline — the most-asked unanswered questions become research targets for the next pipeline run.

On the roadmap

What's shipping next. Each item is in active build; early-access customers help shape the spec and lock in launch pricing.

Feature	What it does	Ship target
WhatsApp / SMS / Email channels	Same engine, additional inbound channels. Dispositions count under the existing pool.	Q3 2026
Billing Connect	Connect Stripe, QuickBooks, NetSuite, or your customer DB. Agent answers customer-specific billing questions grounded in the actual record. Data flows IN, never extracted out.	Q4 2026
Voice channel	Inbound phone-call agent on the same evidence-grounded engine. Architecture shipped: Twilio Media Streams ↔ Deepgram streaming STT ↔ runAgent() ↔ ElevenLabs streaming TTS, with barge-in and hot-transfer escalation. Per-call Durable Object holds state. Streaming end-to-end token plumbing is the remaining work.	Architecture: shipped · Implementation: Q1 2027
Multi-language (50+)	Full agent fluency across the major business languages. Locale-aware retrieval.	Q2 2027

One Cloudflare deployment. Zero servers.

Truvyo is a single Cloudflare Worker plus D1, Vectorize, KV, and R2. Free-tier capable for Phase 0; the only real variable cost is the Anthropic API — and our pricing tracks that cost directly.