Pricing

From $199/mo + $45/seat. Pay for what the agent answers.

Three components: a flat seat fee, a basic platform fee, and a per-disposition charge that only fires when Truvyo actually does the work. Escalations to humans are free.

Starter

For small teams testing the waters.
$199/mo + $45/seat
+ $0.30 per disposition past 2,500
  • 2,500 disposition pool included
  • $45 / seat
  • Customer Agent + widget
  • Shared Library access
  • Per-message feedback
  • Auto-upgrades to Growth at 110% usage
Start Starter

Growth

For brands with real support volume.
$499/mo + $45/seat
+ $0.25 per disposition past 7,500
  • 7,500 disposition pool included
  • $45 / seat
  • Customer Agent + Technical Companion
  • Tenant overlay (your own KB)
  • Research mode (live web fallback)
  • Zoom + Zendesk adapters
  • 1-hour guided setup session with our team — included
Start Growth

Scale

For high-volume support orgs.
$1,499/mo + $45/seat
+ $0.18 per disposition past 25,000
  • 25,000 disposition pool included
  • $45 / seat
  • Unlimited tenant overlays
  • Priority email + chat support
  • Quarterly KB review with our team
  • All integration adapters
Start Scale
Need 50,000+ dispositions or sovereign deployment? Enterprise tier — sign up + we'll reach out within a business day →

What's a disposition? Why's that the unit?

"Resolution" is fuzzy. Every contact-center person uses disposition — the final outcome of one activated chat. We charge for the dispositions we actually handled.

OutcomeBillable?What happened
Agent answeredYesTruvyo replied with citations. Customer got value. You owe us.
Escalated to humanFreeTruvyo couldn't ground the answer. Conversation routed to your team. We don't charge.
AbandonedFreeCustomer left mid-flow. No charge.
Mode: always escalateFreeTenant config opts every conversation into human handoff. The agent still summarizes; nothing bills.

Want pure AI (no human option)? Set escalate_mode = "never" per tenant. Want 100% human handoff for sensitive flows? Set it to "always". Default lets the agent decide per conversation. Each mode is one config change.

The trial — 7 days, no card, no friction.

Sign up with email + company name. Get an API key on the next page. Embed the widget. Watch your customers get cited answers.

  1. Days 1–7 — full Trial plan access. 100 free dispositions to play with. The widget shows a small "Trial · X days left" badge.
  2. Day 7 — pick a plan. Drop in a payment method. The widget badge disappears, billing starts.
  3. No plan picked? The widget keeps working at the Trial tier with a "Trial ended — upgrade at truvyo.ai" notice. Customers still get answered while you decide.
Start your 7-day trial

How it compares at scale

VendorShapeCost per disposition at scale
Intercom FinPer resolution + Intercom subscription~$0.99 + seats
Zendesk Advanced AIPer resolution + per-seat~$1.50 + seats
Salesforce AgentforcePer "conversation"~$2.00
Sierra / DecagonCustom enterprise contracts$200K–$350K year 1 (hidden per-unit)
Truvyo ScalePool + per-seat + overage$0.06 at full pool ($1,499 / 25,000)

Plus $45/seat regardless of tier. Most customers run with 2–10 seats — the seat fee is rounding error against support cost savings.

Add-ons

Attach to any plan. Add-ons are billed monthly on the same invoice.

Add-onWhat it doesPriceAvailability
Billing Connect Q4 2026 Connect Stripe, QuickBooks, NetSuite, or your in-house customer DB. Agent answers customer-specific billing questions: invoice timing, card on file, plan changes, cancellations — grounded in the customer's actual record. Data flows IN, never extracted out. $149/mo + $0.05 / billing disposition Early access waitlist
Voice channel In build · Q1 2027 Inbound phone-call agent on the same evidence-grounded engine. Architecture shipped (Twilio Media Streams ↔ Deepgram STT ↔ runAgent ↔ ElevenLabs TTS); streaming token plumbing in active build. Minutes billed pass-through plus a per-minute platform fee. $0.18 / min + telecom pass-through Early access waitlist
WhatsApp / SMS / Email channels Q3 2026 Same agent, same KB, additional inbound channels. Conversations dispositioned and billed under your existing pool. $25 / channel / mo Early access waitlist
HIPAA-deployed instance Dedicated deployment in a HIPAA-compliant Cloudflare configuration. Signed BAA. Required for home-medical, telemedicine, and any PHI-adjacent workload. +$1,500/mo Available today on Scale & Enterprise
Multi-region data residency Pin tenant data to a specific region (EU, UK, APAC, etc) per GDPR / sovereignty requirements. +$500/mo Available today on Enterprise

Upcoming add-ons (Billing Connect, Voice, channels) are in active build. Early-access customers help shape the spec and get launch pricing locked in.