Industries · MSP / IT services

MSP / IT services, from endpoint to firewall to cloud.

MSPs run on tier-1 tickets the help-desk has answered a hundred times: password resets, Outlook reconfig, VPN won't connect, RMM agent offline, Microsoft 365 license assignment. The cost-per-ticket adds up. Truvyo turns the same documented runbook into a self-serve answer with citations to your internal SOPs.

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The tier-1 questions Truvyo answers

Built around the questions your support team hears every day for end users, internal IT teams, and MSP help-desks.

Common ticket	What we ground it in
VPN won't connect from home	Fortinet, Cisco AnyConnect, Palo Alto GlobalProtect, OpenVPN
Microsoft 365 — license + mailbox + Teams issues	M365 admin tasks for tier-1 users
RMM agent offline / patching failed	Datto, NinjaOne, Kaseya, Atera, ConnectWise Automate
Outlook won't sync, profile corruption	OST/PST, AutoDiscover, modern auth
Backup failures + restore requests	Veeam, Datto BCDR, Acronis, Rubrik
MFA / SSO lockouts	Duo, Okta, Entra ID conditional access

Brands and equipment in scope

A representative slice of the shared library we maintain for the msp / it services vertical. Each tenant adds their proprietary catalog on top.

Microsoft 365, Fortinet, Cisco, Palo Alto, Datto, NinjaOne, Kaseya, Veeam, Okta, Duo, Entra ID, Sophos, SentinelOne, CrowdStrike.

Don't see a brand? The auto-update pipeline ingests new vendor docs quarterly. Customers can drop in their own SOPs at any time via the tenant overlay.

Example evidence-graded articles

Every answer cites its source. Articles graded Official come from manufacturer documentation; Field-corroborated means at least two independent expert sources agree; Unverified never reaches a customer.

Article	Source mix
Fortinet FortiClient SSL VPN — error -5	Fortinet KB + community-corroborated workaround
M365 license stuck pending in admin portal	Microsoft Learn article + tenant-specific runbook
NinjaOne agent offline after Windows 11 24H2 update	NinjaOne release notes + field correction

What you get out of the box

Curated shared library

The msp / it services library ships pre-loaded. Your tenant inherits every article on day one — no manual upload needed.

Tenant overlay for your IP

Drop in your own SOPs, brand voice, and policies via /v1/admin/import-kb. Stays private to your tenant — write-only, never extractable.

Two-tag embed

One script tag on your support site. Theming via CSS variables. Handoff hooks for your live-agent flow.

Add-on: Billing Connect Q4 2026 · Upcoming

Connect your billing system — Stripe, QuickBooks, NetSuite, or your in-house DB — so the agent can answer customer-specific billing questions in their own words:

"When does my next invoice run?" → grounded in the customer's actual subscription record
"Update the card on file." → routes the customer to a hosted Stripe portal, with the answer scoped to their account
"Cancel my plan effective end of month." → triggers the cancellation flow with audit-logged consent

Data flows IN — the agent reads the customer record by tenant-scoped identifier. Data never flows OUT — no extract endpoint exists, no bulk dump, no exfiltration path. Write-only sovereignty extended to live customer records.

Available as an add-on (additional monthly fee) starting Q4 2026. Email us to get on the early-access list.

Ready to ground every msp / it services answer?

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