Industries · Smartphone tech support

Smartphone tech support, from iPhone to Pixel to Galaxy.

Mobile carriers, MVNOs, and device-protection programs run an enormous tier-1 phone-support operation: 'how do I transfer my data', 'why won't this work on Wi-Fi calling', 'screen replacement claim'. Truvyo answers these in the customer's words, cites the OEM article, and routes the warranty claim to your existing flow.

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The tier-1 questions Truvyo answers

Built around the questions your support team hears every day for subscribers, retail staff, and carrier / MVNO / insurance support teams.

Common ticket	What we ground it in
Data transfer to new phone	Quick Start, Samsung Smart Switch, Google Switch, eSIM transfer
Wi-Fi calling won't activate / VoLTE problems	carrier provisioning, IMS reset
Battery health + replacement warranty	iPhone Battery Health, Samsung One UI Diagnostics
Lost / stolen phone — Find My, IMEI block	OEM tracking + carrier-side IMEI blacklist
Screen + back-glass repair claims	AppleCare+, Samsung Care+, Asurion, carrier insurance
eSIM activation and dual-SIM setup	iPhone 14+, Pixel, Galaxy S24+

Brands and equipment in scope

A representative slice of the shared library we maintain for the smartphone tech support vertical. Each tenant adds their proprietary catalog on top.

Apple iPhone, Samsung Galaxy, Google Pixel, OnePlus, Motorola, AppleCare+, Samsung Care+, Asurion, Verizon, T-Mobile, AT&T, Mint Mobile, US Mobile.

Don't see a brand? The auto-update pipeline ingests new vendor docs quarterly. Customers can drop in their own SOPs at any time via the tenant overlay.

Example evidence-graded articles

Every answer cites its source. Articles graded Official come from manufacturer documentation; Field-corroborated means at least two independent expert sources agree; Unverified never reaches a customer.

Article	Source mix
iPhone 15 — Wi-Fi calling won't enable on T-Mobile	Apple support article + T-Mobile IMS-reset procedure
Samsung Galaxy S24 — Smart Switch missed photos from iPhone	Samsung Smart Switch user guide + photo-library re-sync
Google Pixel 8 — battery drains overnight after Android 15	Google Pixel community + Adaptive Battery toggle test

What you get out of the box

Curated shared library

The smartphone tech support library ships pre-loaded. Your tenant inherits every article on day one — no manual upload needed.

Tenant overlay for your IP

Drop in your own SOPs, brand voice, and policies via /v1/admin/import-kb. Stays private to your tenant — write-only, never extractable.

Two-tag embed

One script tag on your support site. Theming via CSS variables. Handoff hooks for your live-agent flow.

Add-on: Billing Connect Q4 2026 · Upcoming

Connect your billing system — Stripe, QuickBooks, NetSuite, or your in-house DB — so the agent can answer customer-specific billing questions in their own words:

"When does my next invoice run?" → grounded in the customer's actual subscription record
"Update the card on file." → routes the customer to a hosted Stripe portal, with the answer scoped to their account
"Cancel my plan effective end of month." → triggers the cancellation flow with audit-logged consent

Data flows IN — the agent reads the customer record by tenant-scoped identifier. Data never flows OUT — no extract endpoint exists, no bulk dump, no exfiltration path. Write-only sovereignty extended to live customer records.

Available as an add-on (additional monthly fee) starting Q4 2026. Email us to get on the early-access list.

Ready to ground every smartphone tech support answer?

7 days free. No card required upfront for the trial period to start. Cancel from the dashboard anytime.

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