Industries · Solar & energy storage

Solar & energy storage, from panel to inverter to battery.

Solar installers spend evenings answering the same five questions: why are the panels producing less than expected, why is the inverter offline, why is the battery not charging, what does this error code mean, and when does the warranty cover it. Truvyo grounds the answer in OEM documentation and bench-tested field notes.

Start your 7-day trial All industries

The tier-1 questions Truvyo answers

Built around the questions your support team hears every day for homeowners, off-grid operators, and solar installers.

Common ticket	What we ground it in
Panels producing less than rated	soiling, shading, MPPT mismatch, string undersizing
Inverter offline or fault code	Enphase, SolarEdge, SMA, Tesla Solar, Fronius, Sol-Ark
Battery not charging or rapid discharge	Tesla Powerwall, Enphase IQ, EcoFlow, EG4, FranklinWH
Net-meter / utility interconnect issues	anti-islanding, voltage trip windows, AHJ-specific docs
Monitoring app shows no data	gateway connectivity, firmware mismatch, ISP-blocked egress
Warranty + RMA flows by brand	panel, inverter, and battery warranty terms vary widely

Brands and equipment in scope

A representative slice of the shared library we maintain for the solar & energy storage vertical. Each tenant adds their proprietary catalog on top.

Tesla, Enphase, SolarEdge, SMA, Sol-Ark, Fronius, REC, Q CELLS, LG, Panasonic, Generac, EG4, FranklinWH, EcoFlow.

Don't see a brand? The auto-update pipeline ingests new vendor docs quarterly. Customers can drop in their own SOPs at any time via the tenant overlay.

Example evidence-graded articles

Every answer cites its source. Articles graded Official come from manufacturer documentation; Field-corroborated means at least two independent expert sources agree; Unverified never reaches a customer.

Article	Source mix
Enphase IQ8 — D04 fault code	Enphase support article + Tigo field bulletin
Tesla Powerwall — won't enter backup mode after grid loss	Tesla owner's manual + electrician forum cross-check
Sol-Ark 15K — won't start charging from grid in time-of-use mode	Sol-Ark dealer training doc

What you get out of the box

Curated shared library

The solar & energy storage library ships pre-loaded. Your tenant inherits every article on day one — no manual upload needed.

Tenant overlay for your IP

Drop in your own SOPs, brand voice, and policies via /v1/admin/import-kb. Stays private to your tenant — write-only, never extractable.

Two-tag embed

One script tag on your support site. Theming via CSS variables. Handoff hooks for your live-agent flow.

Add-on: Billing Connect Q4 2026 · Upcoming

Connect your billing system — Stripe, QuickBooks, NetSuite, or your in-house DB — so the agent can answer customer-specific billing questions in their own words:

"When does my next invoice run?" → grounded in the customer's actual subscription record
"Update the card on file." → routes the customer to a hosted Stripe portal, with the answer scoped to their account
"Cancel my plan effective end of month." → triggers the cancellation flow with audit-logged consent

Data flows IN — the agent reads the customer record by tenant-scoped identifier. Data never flows OUT — no extract endpoint exists, no bulk dump, no exfiltration path. Write-only sovereignty extended to live customer records.

Available as an add-on (additional monthly fee) starting Q4 2026. Email us to get on the early-access list.

Ready to ground every solar & energy storage answer?

7 days free. No card required upfront for the trial period to start. Cancel from the dashboard anytime.

Start your 7-day trial