Most support orgs spend $5–$18 per Tier 1 ticket. Truvyo answers them with a verified citation for cents. The human team keeps doing what humans should — Tier 2 problem-solving and customer relationships.
Customers used to dig through FAQs hoping to find the answer. Truvyo's Customer Agent reads every article and replies with the right one, with citations.
"Did you try a restart?" "Can you check obstructions?" The 70–85% of Tier 1 tickets that map to a known fix — Truvyo handles them in under 2 seconds.
Edge cases, customer relationships, escalations, the work humans are paid for. Truvyo hands off cleanly with the full transcript and citations attached.
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Most AI support tools price per-resolution at $0.99–$2.00. Truvyo's effective cost per resolution is lower because we pool — and because we don't charge per-customer fees. The bigger your pool, the lower your effective rate.
| Plan | Base | Pool | Seats | Effective $/disposition at full pool |
|---|---|---|---|---|
| Starter | $199/mo | 2,500 | $45/each | $0.13 with 3 seats |
| Growth | $499/mo | 7,500 | $45/each | $0.08 with 3 seats |
| Scale | $1,499/mo | 25,000 | $45/each | $0.07 with 5 seats |
| Enterprise | Custom | 50,000+ | $45/each | $0.05–$0.07 |
Compare to your fully-loaded Tier 1 cost — agent salary + benefits + training + tooling + management overhead, divided by tickets handled per agent. That number is rarely below $5. Often above $15. Every Tier 1 ticket Truvyo resolves is a $5–$15 line item that disappears.
| Before Truvyo | After Truvyo | |
|---|---|---|
| Tier 1 staffing | Headcount sized to peak ticket volume — overstaffed off-peak, underwater during spikes. | Headcount sized to escalations only. Truvyo handles the burst. |
| First-response time | Hours to first reply, longer at night/weekends. | Under 2 seconds, every hour of every day. No timezone gaps. |
| Tier 2 quality | Senior techs spend 60% of their time on Tier 1 firefighting. | Senior techs focus on Tier 2 — harder problems, deeper customer relationships. |
| Knowledge drift | Manuals go stale. Tribal knowledge stays in Slack. | Auto-update pipeline keeps the KB current. Every closed conversation grades the answer. |
| Customer experience | "We'll get back to you within 24 hours." | "Here's the answer with the page reference. Can I help with anything else?" |
Most Truvyo deployments aren't about cutting headcount. They're about scaling support volume without hiring proportionally.
| Scenario | Before Truvyo | After Truvyo |
|---|---|---|
| 5,000 monthly tickets, 75% Tier 0/1 | 3–4 Tier 1 reps to cover the queue | 1 senior tech handles escalations only |
| First-response time | 2–12 hours depending on shift | Under 2 seconds, 24/7, no timezone gaps |
| Citation quality | Whatever the rep remembered or could find | Direct page reference from the official source on every answer |
| Tier 0 deflection | Vague metric, rarely measured | Concrete monthly disposition count tied to the bill |
Send us your monthly ticket volume + a rough cost-per-Tier 1. We come back with your projected savings under each Truvyo plan — and the exact migration path.
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